FAQ (Frequently Asked Questions)
Q: Are your bracelets water-resistant, can I wear mine while swimming?
A: Yes, all of our handmade items from the current collections are waterproof (they are made using stainless steel anchor or shackle and European made yachting rope or US parachute cord).
Q: Are the bracelets adjustable?
A: The anchor and boat bracelets are 100% adjustable (they will fit any wrist size). The shackle bracelets are adjustable by 0.5 or 1 cm (depending on the rope size used). The magnetic bracelets are not adjustable.
Q: How do I adjust the anchor bracelet to my wrist?
A: The anchor bracelets (our YACHT CLUB collection), as well as the boat bracelets (our SAILOR Collection) have two sailor knots that can be pulled to make the bracelet longer of smaller. Check out this explanatory video.
Q: How do I find my correct bracelet size for Corsair, Recycled, Waves, Seaman, Captain or Adriatica bracelets?
A: Wrap a flexible tape measure or a strip of paper around your wrist, between the wrist bone and the hand. In case you have used a plain strip of paper, mark your size with a pen, then use a ruler to measure the length. Check the Size Guide page instructions and choose the bracelet size closer to the wrist size you have measured.
Q: Can I pay cash on delivery (COD)?
A: This option is available only for orders delivered inside Croatia.
Q: Where do you ship from?
A: We are based in Split, Croatia, so all orders are shipped from here.
Q: I cannot find my country on the page where I need to input my address for shipping.
A: We deliver to most countries in the world . If your country is not on the list, but you would still like to place an order, please write to us at contact[@]nautical-bracelets.com and we will see if we can make an exception.
Q: What shipping provider do you use?
A: We use the Croatian Post with Registered Post to ship all of our international orders, as a standard. We do offer fast shipping options: DPD for Croatia, DPD and DHL for the rest of the world.
Q: How much does shipping cost?
A: Check our shipping policy page for current shipping prices. You will also see your options, depending on the country of destination, on the check-out page.
Q: Last time I ordered shipping was free and now I have to pay for the same order total. Why is that?
A: We reserve the right to change the shipping cost policies during the year, so at some point we can offer free shipping for all orders, in other periods of time we can offer free shipping for orders over a certain value etc. To verify the current shipping cost for your destination, please use the SHIPPING RATES CALCULATOR on the checkout page - the information there is always accurate for the moment when you place the order.
Q: Do you provide a tracking number?
A: Yes, once your order is shipped, you will receive an e-mail with confirmation of shipping and with the tracking number assigned to your order.
Q: Where can I track my order?
A: Croatian customers may check the status of their order by introducing here the tracking number received from us. International customers may check their order status here. For DPD you can check here and for DHL you can check here.
Q: How long until I receive my order, once it is shipped?
A: Depending on your location, delivery time it usually ranges between 2-5 working days for Croatia, 5-15 working days for Europe, 7-20 working days for US. However, since pandemic started, delivery times are sometimes much longer.
We have learnt that an order can reach the same country sometimes in 10 and sometimes in 40 days, without an apparent reason. We are not happy about that, but also there is nothing we can do about that. The shipping alternatives (DHL and DPD) have a better delivery time.
For the rest of the world, we do not have an estimate time, it really can vary a lot, depending on how far geographically your country is to Croatia and other logistic factors that have to do with how postal services from Croatia, transit countries and final destination country work together.
Please bear in mind that these are estimates and we are not accountable for the exact Hrvatska Posta delivery time to your country or any delays that might incur. Especially in the summer season and around Christmas, the delays can be pretty significant, so you might consider placing your order well in advance or use fast shipping alternatives.
Q: I ordered from outside Croatia and I am looking on the tracking page, but there is no information available since the order left Croatia (at Zagreb). What is going on?
A: Please note that Croatian Post tracking service does not update the status of the orders in transit (from the moment the envelope left Croatia until the moment it arrives at the local post office in the destination country). So please do not panic if several days have passed and there are no updates published.
However, in case over 20 working days (for Europe) and 30 working days (for the rest of the world) have passed and you still did not receive the envelope from us and no updates were published on your tracking page, please contact us and we will inquire with the local postal services.
Q: Do I get my money back if I do not receive the order?
A: Yes, of course. We will offer a full refund if the order was not delivered to your address (was lost). If an order is returned to us after your local postman did try to deliver, but either the address you have provided was incorrect, or you were not to be found at the address, then we will refund your order, minus the shipping cost.
If the order is not returned to us and we receive your claim that order was not delivered (and the tracking page has no more updates after it left Zagreb), then we file an official inquiry with the Croatian Post (HP) and wait for their response. Due to the fact that HP needs to inquire with the postal services from your country, it takes usually up to 2 weeks to receive a final answer from HP. Once we receive the answer, if the order is officially lost, then we fully reimburse you (including the shipping cost, if you paid it) or we ship your order again (your choice). Most times though, in our experience, orders are not lost, they just take longer to reach the destinations.
Q: I do not want to have to sign for my order, I would like the postman to leave it in my mailbox instead.
A: The shipping method we use (registered post with tracking number) does require signature. Per your special request, we can send your order with regular post instead (and this way the postman will just leave it in the mailbox), but in this case we are not responsible in any way if the order does not reach you and we do not offer a refund (we have no way of knowing if the order was delivered or not).
Q: I am not familiar with measuring in centimeters, what is the bracelet size in inches?
A: Follow the instructions above to measure your wrist and use the following chart as reference inches to cm.
|Wrist size inches||Bracelet size inches||Bracelet size centimeters|
|8.50||9.00||custom order 23-24|
Q: What can I do if the size I have ordered is too big/too small?
A: We will replace your bracelet with a new one, the correct size (except for the custom engraved bracelets and also for Clearance/Black Friday/Sale items, which are non returnable and non refundable - and therefore we strongly advise that you try to choose the correct size when ordering - we have detailed instructions in the Size Guide page). There can be two situations:
- If we have shipped a different size than what we ordered, we will pay for the return shipping cost of the wrong size bracelet and we will ship the correct bracelet for free.
- If the received bracelet is the size you have ordered, but you have decided you need a different size, we will send you a new bracelet in the new required size, and you will pay for the shipping costs (both for the returned bracelet, as well as for the new size bracelet).
Q: How do I return/exchange an item?
A: If you want to return an item, please email us at contact[@]nautical-bracelets.com and we will guide you (again, please be aware that the custom engraved items, as well as discounted items cannot be returned, exchanged and/or refunded).
Q: Can I use the compass of the Seaman bracelet for orientation?
A: As it clearly says in the collection name, the compass is decorative, so we would not advise using it for orientation. It can work for a while, but it can also stop at any point in time or it can show the wrong north.
Q: Who actually makes the bracelets?
A: All of our bracelets are made by Leonard Copoiu, the brand co-owner and designer, in our Atelier at Trogirska 8, Split. He does his best to make them as perfect as possible, so if you place an online order, your bracelet(s) will be made especially for you, and this is why we need 3-10 working days (usually 2-3, but sometimes - if we have a lot of orders coming at once - it can take up to 10 days to produce and ship).
Q: Can I order a special colour combination that is not on the website?
A: Yes, most times, if we have the colours you want. Contact us and let us know what you want and we will do our best to come up with a cool model for you.
Q: I want to place a larger order. Do I get a discount? How quick will they be made and shipped?
A: Before ordering a larger quantity, contact us with the requirements and we will provide the best price possible and we will also let you know how fast we can produce and ship them. Keep in mind that all items are handmade by one person only (our designer) - and we want to make sure each item is the quality we strive for.
Q: I am interested to distribute/sell your products in my own shop.
A: We appreciate your interest in our handmade products. We are now open for franchise and you can find relevant information here