Refund policy
Return & Exchange Policy
We want you to love your Break Time jewellery. If not, here’s how returns and exchanges work:
Standard Returns
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You can return any non-custom product within 30 days of delivery – no questions asked.
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Refunds will be issued to your original payment method or as store credit.
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Shipping costs are non-refundable. If your order had free shipping, our actual shipping cost will be deducted from the refund.
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Return shipping is your responsibility.
Defective Items
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If your item has a manufacturing defect (not wear & tear), you can return it within 30 days.
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Once inspected, we’ll either refund you in full (including shipping) or send a free replacement. We’ll also reimburse your return shipping if you send us proof of cost, up to 10 euros max.
Exchanges
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Exchanges are possible within 30 days.
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You pay to ship the bracelet back.
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If the item was bought at full price, we cover shipping of the new bracelet. If it was bought with a discount/free shipping promotion, you cover both ways.
Important Notes
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Returned items must be unworn and in original packaging.
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Custom sizes, custom color combinations, and custom engravinged items cannot be refunded.
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Engraved bracelets can be exchanged (size/rope color) for a 10€ remake fee.
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Rope replacement service is also available for 10€.
How to Start a Return
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Click [HERE] to submit your request.
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Wait for our approval email.
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Send your item(s) back to:
Break Time ducan, Trogirska 8, 21000 Split, Croatia
(Use a trackable service, mark as “zero value” if outside the EU. Please note that if Croatian customs charges any custom fees, they will be deducted from your refund.)
Processing
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Once we receive and inspect your return, we’ll confirm by email.
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Refunds, store credits, or exchanges are processed within 3 business days.
Lost Orders
If your order is confirmed lost by the postal service used for your order, you may choose a full refund or a free reshipment. (Investigations usually take 2–3 weeks.)
