Shipping policy
NOTIFICATION TO OUR USA CUSTOMERS: Croatian Post has suspended shippings for US, due to the large volume of shipments which were returned or even blocked by US customs, so for the time being we are only able to ship with DHL Express. Also, to our US customers who did not yet receive their orders shipped in the past 2 months via Croatian Post, please get in touch with us.
FREE SHIPPING
- for orders over 50€ in Croatia
- for orders over 100€ in Europe (including UK)
Production Time
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Each bracelet is handmade to order. Please allow 1–2 business days for production before shipping.
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Once your order is shipped, you’ll receive a tracking number by email.
Shipping Options
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Croatia
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DPD – 6€ (+2€ if Cash on Delivery)
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Local Pickup (Split shop, Trogirska 8) – Free
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Poland, Slovakia, Slovenia, France, Austria, Germany
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Croatian Registered Post – 10€
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DPD – 15€
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Other European countries (UK, Greece, Spain, Ireland, Netherlands, Romania, etc.)
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Croatian Registered Post – 10€
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USA, Canada, Australia, New Zealand
- P24 International/EMS (15-20 working days) – 35€
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DHL Express (2–4 working days) – 55-75€
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Other countries
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Contact us for a DHL quote (usually around 75€).
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Delivery Times
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Croatia: 2–3 working days (DPD).
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Europe: 7–14 working days (Croatian Post).
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UK and US: 1–3 weeks (longer during busy periods)
- Canada, Australia, New Zealand: up to 4 weeks (longer during busy periods)
- DHL Express worldwide: 2–5 working days.
⚠️ Note: Croatian Post does not update tracking until parcels reach the destination country. Please check tracking regularly and make sure someone is available for delivery.
Customs & Duties
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For countries outside the EU, customs duties and taxes are the buyer’s responsibility.
Returned Packages
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If your parcel is returned due to unsuccessful delivery (and we shipped to the correct address with valid tracking), the shipping cost will be deducted from your refund.
Lost Orders
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If Croatian Post confirms your order is lost, you may choose a full refund or free reshipment.
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Investigations can start 3 weeks after the last tracking update and usually take ~2 more weeks.
