Shipping policy

Please note that delivery times around the holidays are longer than usual. If orders are shipped with Croatian Post, we cannot provide any estimates for transit times. If you want your order to be delivered in a short time frame, please choose the fast courier options.

FREE SHIPPING

• for orders over 50€ in Croatia
• for orders over 100€ in Europe (including UK)
• for orders over 150€ in USA, Australia, Canada, New Zealand

Production Time

• Each bracelet is handmade to order. Please allow 1–2 business days for production before shipping.

• Once your order is shipped, you’ll receive a tracking number by email.

Shipping Options

• Croatia

  • DPD – 6€ (+2€ if Cash on Delivery)

  • Local Pickup (Split shop, Trogirska 8) – Free

• Poland, Slovakia, Slovenia, France, Austria, Germany

  • Croatian Registered Post – 10€

  • DPD – 15€

• Other European countries (UK, Greece, Spain, Ireland, Netherlands, Romania, etc.)

  • Croatian Registered Post – 10€

• USA, Canada, Australia, New Zealand

  • P24 International/EMS (15-20 working days) – 35€

  • DHL Express (2–4 working days) – 55-75€

   

• Other countries

  • Contact us for a DHL quote (usually around 75€).

Delivery Times

• Croatia: 2–3 working days (DPD).

• Europe: 7–14 working days (Croatian Post).

• UK and US: 1–3 weeks (longer during busy periods)
  

• Canada, Australia, New Zealand: up to 4 weeks (longer during busy periods)
• DHL Express worldwide: 2–5 working days.

⚠️ Note: Croatian Post does not update tracking until parcels reach the destination country. Please check tracking regularly and make sure someone is available for delivery.

Customs & Duties

• For countries outside the EU, customs duties and taxes are the buyer’s responsibility.

Returned Packages

• If your parcel is returned due to unsuccessful delivery (and we shipped to the correct address with valid tracking), the shipping cost will be deducted from your refund.

Lost Orders

• If Croatian Post confirms your order is lost, you may choose a full refund or free reshipment.

• Investigations can start 3 weeks after the last tracking update and usually take ~2 more weeks.